Responsible Gaming

At Oranje Palace, your safety comes first. Gaming should remain enjoyable, and that is only possible when you stay in control.

Play responsibly and know your limits.

With clear information and practical tools, we help you play responsibly and consciously. Stay alert, take breaks in time, and prevent gaming from becoming more than entertainment.

Do you notice that it is becoming less enjoyable or that you are losing control? We are here to support you and refer you to appropriate assistance.

Responsible gaming starts with yourself. We help you stay in control.

Answer ten short questions and gain insight into your gaming behaviour. This helps you discover whether you may need additional support to keep gaming enjoyable and responsible. Your answers are treated with complete confidentiality.

Reality Check

With Reality Check, you receive an overview of your gaming activity every 30 minutes. This helps you stay aware of your playing time and set limits, allowing you to stay in control of your gaming behaviour.

Gaming Insights

Our gaming insight tools help you identify changes in your gaming behaviour at an early stage. You will automatically receive a notification when unusual patterns arise, such as higher stakes or longer playing sessions than usual. This helps you stay aware of your gaming behaviour and play more consciously.

Responsible Gambling

Before participating in games of chance, it is important that you are fully aware of the rules, restrictions, and possible risks. Gaming should remain enjoyable, and that starts with participating consciously and responsibly.

Access Restrictions

We do not offer games of chance to anyone under the age of 18.

In addition, participation is not permitted for individuals who are temporarily or permanently excluded from participation, individuals registered with the Central Register for Exclusion from Games of Chance (CRUKS) or the Central Curatorship and Administration Register (CCBR), or players for whom we receive indications of serious problematic gaming behaviour.

Risks of Addiction

Gambling can be exciting and enjoyable, but it also involves risks. What starts as entertainment may gradually develop into problematic gaming behaviour, even for players who normally remain in control.

Problematic gaming behaviour can lead to financial problems, stress, and mental health issues. Online casino games may involve additional risks due to their continuous availability and fast-paced nature.

That is why we offer tools such as limits, monitoring, and interventions to help you stay in control.

Do you notice that gaming is becoming less enjoyable or that you are losing control? Take action in time: set limits, take a break, or seek professional help.

Play Responsibly

At Oranje Palace, you decide how you play. With our limits and tools, you remain in control of your time and spending, ensuring that gaming stays enjoyable and responsible. Need help? Our customer support team is here for you.

You can adjust your gaming limits at any time in your player account. If you lower a limit, the change takes effect immediately. If you increase a limit, the new limit becomes active after 7 days.

Deposit Limit

With a deposit limit, you determine how much you can deposit per day, week, or month. Once your limit has been reached, you cannot make additional deposits until the next period begins.

Session Limit

With a session limit, you determine how long you may remain logged in each day. Once your limit has been reached, you will automatically be logged out.

Balance Limit

With a balance limit, you can set a maximum amount for the balance in your player account. Amounts exceeding your limit will automatically be transferred and paid out to your bank account.

Net Deposit Limit

In addition to the limits you set yourself, a legally required net deposit limit applies. This is based on the difference between your deposits and withdrawals during a calendar month.

• 18 to 24 years: €300 per month
• 24+ years: €700 per month

Time for a Break?

Do you notice that gambling is becoming less enjoyable or that you are losing control? Then it is important to take a break. If limits are no longer enough to help you stay in control over your gambling behaviour, you may temporarily or permanently exclude yourself.

Self-Exclusion via CRUKS

If you wish to take a break from all Dutch licensed gambling providers, you may register with CRUKS. A CRUKS registration blocks your access to all legal gambling providers in the Netherlands.

During the exclusion period, you cannot log in to existing accounts or create a new account. You will not receive a notification when your CRUKS registration expires. After the exclusion period ends, the registration automatically expires and you may once again participate in games of chance with licensed providers.

In some situations, in line with legislation, regulations, and our addiction prevention policy, we may advise you to voluntarily register with CRUKS. If you do not follow this advice, we are required to notify the Netherlands Gambling Authority. The Netherlands Gambling Authority may then decide to register you in CRUKS.

People close to you may also, under certain conditions, submit a request for involuntary CRUKS registration.

Via the link below, you can access the official CRUKS website, where you can indicate that you wish to temporarily stop gaming.

Self-Exclusion at Oranje Palace

You may also choose to temporarily block only your Oranje Palace gaming account. This can be done for 24 hours, 7 days or 1 month.

After confirming your choice, you will immediately be logged out and will only be able to log in again after the selected period has ended.

Help and Support

For most people, gambling remains entertainment. However, if you find it difficult to stop, continue playing despite negative consequences, or lose control, there may be problematic gaming behaviour.

The impact can be significant, ranging from financial problems to stress, relationship issues, and mental health complaints.

You are not alone. We help you stay in control with limits and tools. Our customer support team is ready to inform and support you.

Do you need additional support? Please contact professional support organisations for confidential advice and guidance.

AGOG

AGOG provides peer support for people who want to stop gambling and for relatives who want to learn how to cope with gambling addiction.

Open over Gokken

Open over Gokken is the central platform in the Netherlands for information and support regarding safer gambling.

Here you can find advice, self-tests, and practical tips. In addition, confidential support is available 24/7, and you can be referred to appropriate professional support services.

RecoverMe

RecoverMe is a free mobile app that supports users in managing and reducing gambling behaviour. The app helps you gain insight into and maintain control over your gaming behaviour.

Centrum voor Verantwoord Gokken

On the Centrum voor Verantwoord Gokken website, you can find information about responsible gambling and take a self-assessment test. They can also refer you to organizations that provide support for gambling-related problems.

Our Responsible Gaming Policy

We ensure a safe and responsible gaming environment. Our policy focuses on the early identification of risky gaming behaviour and providing appropriate support. We actively work to prevent problematic gaming behaviour and operate with:

• continuous monitoring;
• targeted interventions;
• effective tools;
• internal and external experts in responsible gaming and addiction prevention.

Our measures and policies are regularly evaluated and optimised to ensure they continue to contribute effectively to safe and responsible gaming behaviour.

Young adults aged 18 to 24 receive additional protection due to their increased risk of problematic gaming behaviour. We therefore provide additional safeguards for this age group.

Analysis of Gaming Behaviour

Using monitoring systems, we analyse gaming behaviour in order to identify signs of risky or unusual gaming behaviour at an early stage. Based on this analysis, we may identify players who could require additional support.All data is processed securely and in accordance with our privacy policy.

Interventions and Restrictions

When we identify signs of risky gaming behaviour, we take appropriate measures. These may range from onsite notifications and emails to personal contact or the imposition of restrictions, such as:

• lowering limits;
• temporarily or permanently restricting access to (parts of) the gaming offering;
• advising registration with CRUKS.

Advertising and Marketing

You may unsubscribe from marketing communications and bonus offers at any time through your player account.

Players for whom we have identified risky gaming behaviour, or for whom an intervention or restriction applies, will not receive marketing communications or bonus offers.

Risk Analysis of Our Gaming Offering

We regularly analyse the risks associated with the games we offer, based on scientific insights. When changes are made to our offering or when new developments arise, these analyses are updated to ensure a responsible gaming offering.

Addiction Prevention Representative

Our representative for addiction prevention and responsible gaming is Mr Rob van Dongen.
Email address: [email protected]

The Netherlands Gambling Authority and Dutch organisations and institutions active in the field of gambling addiction, prevention, and scientific research may contact us via the above email address.

This email address is intended exclusively for professional contact by organisations active in the field of gambling addiction, prevention, and research.

Players with questions may contact our customer support team via our Customer Support page.